Privacy Policy

Effective Date: Oct 2024
Last Updated: Jan 2025

Manner View (“we,” “our,” “us”) is committed to protecting your privacy and ensuring the security of your personal and financial data. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with industry standards, including PCI DSS compliance for secure payment processing.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, phone number, email address, mailing address
• Account details and preferences
• Communication records (calls, emails, chats)

Payment Information (PCI DSS Compliance):

• Credit/debit card details (processed securely and never stored on our servers)
• Transaction history and billing details

Technical & Usage Data:

• IP addresses, browser type, and operating system
• Website usage statistics through cookies and analytics tools

2. How We Use Your Information

We use your data to:
✅ Provide and improve our call center services
✅ Process transactions securely (PCI DSS Compliant)
✅ Communicate with you regarding services, inquiries, and support
✅ Enhance security, prevent fraud, and ensure compliance
✅ Customize and optimize user experiences

3. PCI DSS Compliance & Data Security

Manner View adheres to PCI DSS requirements to protect payment card information, ensuring:
🔒 Secure Transactions – Payment details are processed through encrypted, PCI-compliant payment gateways.
🔒 No Card Storage – We do not store or retain sensitive card data.
🔒 Access Restrictions – Only authorized personnel have access to payment-related data.
🔒 Regular Security Audits – We monitor and update our systems to prevent data breaches.

4. Information Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information. However, we may share necessary data with:
🔹 Service Providers – For payment processing, CRM, and secure cloud storage.
🔹 Legal & Regulatory Authorities – If required by law for fraud prevention or compliance.
🔹 Business Partners – With your consent for co-branded services or offers.

All third-party providers handling payment data comply with PCI DSS security standards.

5. Data Retention & Your Rights

We retain your information for as long as necessary to provide services and comply with legal obligations. You have the right to:
✅ Access, update, or delete your personal information
✅ Opt out of marketing communications
✅ Request a copy of your stored data

For requests, contact us at info@mannerview.com/ 904-290-95082.

6. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. You can adjust your browser settings to block cookies, but some features may be affected.

7. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on our website with an updated version by December 2025.

8. Contact Us

For privacy-related inquiries or PCI compliance concerns, reach out to:

📧 Email: info@mannerview.com
📞 Phone: 904-290-9582
📍 Address: www.mannerview.com